Cancellation and Refund Policies

For Renters

1. Cancellation Period
   • Guests can cancel their reservation up to 25 days before the check-in date and receive a full refund of the initial payment, including the platform fee and the security deposit.
2. Refunds
   • 100% Refund: For cancellations made 25 days or more before the check-in date.
   • No Refund: For cancellations made within 25 days of the check-in date.
3. Security Deposit
   • If the reservation is canceled within the eligible period, the security deposit will be refunded in full.
   • In cases where cancellations are not eligible for a refund, the deposit is retained as per the agreement.
4. Changes to Bookings
   • Any changes to booking dates are subject to property availability and must be approved by the property owner.

For Property Owners

1. Owner-Initiated Cancellations
   • Owners must provide a minimum of 25 days’ notice if they need to cancel a reservation.
   • Failure to do so may result in penalties and/or removal from the platform.
2. Refund Process for Renters
   • If an owner cancels the reservation, the guest will receive a 100% refund, including the platform fee and deposit.

Refund Timeline

• Refunds are processed within 7 business days after a cancellation request is approved.