Payment Policy

Platform Fee Structure

1. For Guests:
   • Guests are charged a 4% platform fee on the total rental amount.
   • The fee is collected during the initial payment when the owner accepts the reservation.
2. For Owners:
   • Owners are charged a 10% platform fee on the total monthly rental amount.
   • This fee is deducted from the monthly rent before transferring payments to the owner.

Payment Process

1. Initial Payment by Guest:
   • When the owner accepts the reservation, the guest is required to pay:
     • 4% platform fee.
     • A security deposit equivalent to one month’s rent.
     • Example: For a rental costing €1,225/month, the guest would pay:
       • €1,225 as the deposit.
       • 4% of €1,225 (€49) as the platform fee.
       • Total initial payment: €1,274.
2. Payment to Owners:
   • The total monthly rent (e.g., €1,225) is transferred to the owner 24 hours after the guest’s arrival, minus the platform’s 10% commission.
   • Example: If the rent is €1,225, the owner will receive:
     • €1,225 – 10% (€122.50) = €1,102.50 per month.

Key Notes:

• The security deposit is held by the platform and managed according to the security deposit policy.
• Any additional payments for extending stays or other services will follow the same fee structure.

This policy ensures a transparent payment process for both guests and property owners while maintaining the platform’s efficiency and trustworthiness.