General Questions
What services are included in the rental?
Flexsirent.com is a rental platform in Spain that connects property owners with renters looking for medium-term accommodations. Our platform focuses on rentals with a minimum duration of 29 days and a maximum of 10 months.
Who can use Flexsirent.com?
Flexsirent.com is ideal for:
- Property owners who want to list their private rooms, apartments, or houses.
- Renters such as digital nomads, students, and professionals seeking flexible, medium-term rental solutions.
Is Flexsirent.com available in multiple languages?
Yes, the platform operates in both Spanish and English to cater to a wider audience.
For Renters
How do I book a property on Flexsirent.com?
To book a property:
- Browse available listings.
- Send a booking request to the property owner.
- Once the owner accepts, you’ll need to make the initial payment (4% platform fee + 1 month’s deposit).
What is the minimum and maximum rental period?
The minimum rental period is 29 days, and the maximum is 10 months.
How much do I pay when booking?
You are required to pay:
- 4% platform fee of the total rental amount.
- A security deposit equivalent to one month’s rent.
When will the owner receive the payment?
The monthly rent is transferred to the owner 24 hours after you check into the property, minus the platform’s 10% commission.
What happens to my security deposit?
The security deposit is held securely by Flexsirent.com and will be refunded at the end of your rental period, minus any deductions for damages or unpaid bills.
Can I cancel my booking?
Yes, cancellations are allowed. Refunds depend on the timing of your cancellation:
- Cancellations made 25 days before the check-in date are eligible for a full refund, minus the platform fee.
- Cancellations made within 25 days of the check-in date are eligible for a 100% refund.
For Property Owners
How do I list my property on Flexsirent.com?
To list your property:
- Sign up and create an account.
- Provide accurate details about your property, including photos, pricing, and availability.
- Submit your listing for approval.
How much does it cost to list a property?
Listing a property is free. However, Flexsirent.com charges a 10% commission on the monthly rent once the property is booked.
When will I receive payment for a booking?
The rent for the first month is transferred to your account 24 hours after the guest’s arrival, minus the 10% platform fee.
What happens if I need to cancel a booking?
If you must cancel a booking, please provide at least 14 days’ notice. Frequent cancellations may result in penalties or removal from the platform.
Can I charge a security deposit?
Yes, a one-month security deposit is included in the guest’s initial payment. This is held by Flexsirent.com and managed as per our deposit policy.
Payments and Fees
What are the platform fees?
- For Renters: A 4% platform fee is charged during the initial booking.
- For Owners: A 10% commission is deducted from the monthly rent.
What payment methods are accepted?
Flexsirent.com accepts credit/debit cards and direct bank transfers.
Are there any additional fees?
No hidden fees. All costs, including platform fees, are clearly outlined during the booking process.
How is the rent paid?
Rent is collected from the guest before check-in and transferred to the owner each month, minus the platform’s commission.If you must cancel a booking, please provide at least 14 days’ notice. Frequent cancellations may result in penalties or removal from the platform.
Platform and Support
Is Flexsirent.com secure?
Yes, we follow strict security measures and comply with GDPR regulations to protect user data and transactions.
What happens if there’s a dispute between renters and owners?
Flexsirent.com provides mediation for disputes. However, we recommend resolving issues amicably first. In unresolved cases, disputes will follow Spanish law.
How can I contact support?
You can reach our support team via:
- Email: support@flexsirent.com
- Phone: +34951820015
Address: C/ Duquesa de Parcent, 2 – 1 Derecha, Malaga Spain, Spain
Additional FAQs
Can I extend my rental period?
Yes, extensions can be arranged based on mutual agreement with the property owner.
Can property owners list more than one property?
Absolutely! Owners can list multiple properties on the platform.
What happens if there’s damage to the property?
In case of damages, the repair costs will be deducted from the renter’s security deposit.
Is the platform available in all parts of Spain?
Yes, Flexsirent.com operates across Spain, offering properties in urban and suburban areas.
Can I change my booking dates?
Changes depend on property availability and the owner’s approval. Please contact support for assistance.
Setting Up Your Customer and Owner Profile on Flexsirent
How do I set up my profile on Flexsirent?
Log in to your account and go to the “My Profile” section on the dashboard.
Fill out your details, such as your first and last name, email address, and any additional information you’d like to share.
What information should I include in my profile?
You should include:
Personal Information: First and last name, and a brief bio in the “About Me” section.
Location Details: Where you live and the languages you speak.
Contact Information: Phone number, email, and optional links to your social media profiles (Facebook, Twitter, Instagram, LinkedIn, etc.).
Payment Information: Email address for receiving payments via PayPal for bookings and refunds.
How can owners withdraw their earnings?
Owners need to add their PayPal email in the Payment Info section of the profile.
Once added, payments will be processed, and withdrawals will occur 15 days after a booking is completed.
Can I upload an image or document to my profile?
Upload a Profile Picture: Use a high-quality image (minimum 550px recommended).
Upload an ID Scan: Add a scanned image of your identification for verification purposes.
How do I update my profile information?
Go to the “My Profile” section.
Edit the fields you wish to update, such as your name, email, or bio.
Click “Update Profile” to save changes.
How can I add my payment information?
In the “Payment Info” section, enter the email address associated with your PayPal account.
This email will be used for receiving booking fees, refunds, and other payments.
Can I link my social media accounts to my profile?
Yes, you can add links to your social media accounts, including:
Facebook
Twitter
Instagram
Pinterest
LinkedIn
YouTube
Adding these links helps build trust with renters or owners.
How do I change my password?
Navigate to the “Change Password” section in your profile. Enter your current password, then set a new password and confirm it.
Click “Reset Password.” Once changed, you will need to log in again.
Can I delete my account?
Yes, you can delete your account by clicking “Delete Account” in the profile settings. Please note this action is irreversible, and all your data will be permanently removed.
How do I view my public profile?
Click the “View Public Profile” button in your profile section to see how your profile appears to others on the platform.
What happens if I don’t complete my profile?
Incomplete profiles may affect your visibility and trustworthiness on the platform. It’s recommended to provide as much information as possible to attract renters or owners and facilitate a smooth rental experience.
